The Merchandising Matters team traveled to the 102nd annual National Retail Federation’s Big Show in New York City earlier this week. This being our second year in attendance, we were excited to see what key trends evolved over the past year, what the new buzz words are in retail, and where the retail industry is headed in the next year.
Wegmans, The Apple Store and The Ritz-Carlton are considered customer service champions in their respective categories. These companies field calls daily from people eager to learn their secrets. One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.
What did the 2012 holidays teach us about the current state of shoppers—and, of course, the places where they shop? Here are 10 notable trends.
As women age, they find the shopping experience less enjoyable, according to a survey by global design consultancy Fitch. The study finds that the most fulfilled female shopper is between 16 and 24 years of age, suggesting that shops are designed for the young.
Today, in the age of online shopping, flash sales and Groupon, some retailers believe that digital strategy is their “silver bullet.” In reality, it’s a relentless drive to master their customer relationships in a way that integrates and maximizes the power of each channel that is the key.
Let’s face it. Shopping online will continue to be a convenient and affordable option for customers. Increasing sales tax for online purchases or implementing procedures to prevent showrooming are well-intentioned efforts for retailers trying to compete, but they are also working against a shopping experience that the customer obviously values.
As one of the worst-dressed cities in the country, (thanks, GQ!), Bonobos is here to save Boston. The New York based company, which boasts the largest men’s Internet-launched clothing brand in the U.S., is opening its first offline, brick and mortar shop today on Newbury Street.
According to a recent consumer perception study conducted by leading market research firm ClickIQ , a large number of consumers are checking out products at their local retail stores then going online to make the purchase from Amazon and other online retailers.
New research finds that millennials prefer shopping in stores rather that online, reports Women’s Wear Daily.