Bloomingdale's and Microsoft, Visual Merchandising, in-store engagement

Bloomingdale’s and Microsoft team up on in-store Engagement

Fashion and technology combine to surprise customers and engage them in new ways at Bloomingdale’s flagship in New York City and other locations across the country. The department store retailer had deployed a 3D virtual dressing room, called Swivel, which is supported by Microsoft Corp.’s Kinect for Windows motion sensing technology. With Swivel, customers can “try on” clothes without having to go through the actual physical process.

Bloomingdale's and Microsoft, Visual Merchandising, in-store engagement

To use Swivel, from FaceCake Marketing Technologies, the customer steps in front of the screen, chooses her preferred look with a wave of her hand, and then sees the look displayed on her image in real time on the HD flat screen. The customer can instantly share the image via email and social media channels that are built into the technology.

In addition, the technology has a data base component that provides real-time and/or daily reports on what looks (or products) are generating the most interest.

The virtual dressing rooms, which have been installed in 20 Bloomingdale’s locations nationwide, will remain in place through September 6 -16. They are timed to coincide with the retailer’s semi-annual HOT event, which celebrates the best trends of the season. Approximately 150 pieces of clothing and accessory products from the HOT event are available for try-on using Swivel.

[Chain Store Age]

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