It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson’s and Big Y— have ditched their kiosks, citing customer service as one reason. The other was shoplifting.
Theft is up to five times higher with self-checkout than with cashiers, Malay Kundu, founder of Stoplift Checkout Vision Systems, which sells store video analytic software, said in a story that ran in USA Today.
Most retailers, however, aren’t giving up on self-checkout yet; many will add more kiosks now that easier-to-use systems that also reduce the risk of theft are coming, Joe LaRocca, National Retail Federation’s senior asset protection adviser, said in the story.
Self-checkouts in North America will increase by up to 10 percent in the next few years, says research and advisory firm IHL Group.